Refund policy

Return & Refund Policy - Mobcos.com

Last Updated: October 16, 2026

At Mobcos, operated by Amani Trading FZC, we want you to love what you bought. If you are not satisfied, you can return eligible items.

Business Name: Amani Trading FZC
Business Address: Al Makhawi Building, Umm Hurair Road, Oud Metha, Dubai, UAE - 00000, Dubai, United Arab Emirates
Online Store: https://mobcos.com
Customer Service Email: support@mobcos.com
Customer Service Phone: +971501172379
Preferred Contact Method: Phone number

1. How long do you have to return an item?
You have 7 days from the date you receive your order to request a return. To be eligible, you must email us within this 7-day window.

For customers in the European Union (EU), you have a 14-day withdrawal right from the day you receive your goods, in accordance with EU statutory rights.

2. What conditions must items meet to be returned?
To be eligible for a return, items must be:

  • Unused, unworn, unwashed, and undamaged
  • In their original packaging with all tags, labels, and accessories included
  • Accompanied by proof of purchase (order number)

We reserve the right to reject returns that do not meet these conditions.

3. What items cannot be returned?
For reasons of hygiene and safety, the following items cannot be returned, unless they are defective or we sent the wrong item:

  • Beauty and personal care products if opened or used
  • Personalized or custom-made items
  • Gift cards
  • Items marked as "Final Sale" at the time of purchase

If you are unsure if your item is returnable, please email support@mobcos.com before shipping.

4. Who pays for return shipping?

  • If you changed your mind, ordered the wrong size, or no longer want the item: The customer pays for return shipping.
  • If the item is damaged, defective, or the wrong item was sent by us: We pay for return shipping. Please contact us first with photos and we will arrange a free pickup or provide a prepaid return label.

5. How to request a return (Do NOT ship before approval)

Step 1: Email us at support@mobcos.com within 7 days of delivery.
Step 2: Include your order number, which item(s) you want to return, the reason for return, and photos if the item is damaged/defective.
Step 3: Wait for our approval. Once approved, we will send you the return instructions and return address.

Return Address:
Mobcos - Amani Trading FZC
Al Makhawi Building, Umm Hurair Road, Oud Metha
Dubai, UAE

6. How do refunds work?
After we receive and inspect your return:

  • Approved refunds will be issued to your original payment method - including Credit/Debit Card, Tabby, Tamara, or COD wallet refund - within 10 business days after inspection.
  • Your bank or payment provider (Tabby/Tamara) may take an additional 5-15 business days to show the refund in your account.
  • You will receive an email confirmation once your refund is processed.
  • If 15 business days have passed and you have not received your refund, please contact us at support@mobcos.com.

7. Damaged, Defective, or Wrong Item?
Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, email support@mobcos.com within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a free replacement or a full refund at no cost to you.

Contact for Returns & Refunds:
Amani Trading FZC, Al Makhawi Building, Umm Hurair Road, Oud Metha - Dubai, UAE | support@mobcos.com | +971501172379 | https://mobcos.com
Live chat support is also available on our website.