Privacy policy

Privacy Policy for MOBCOS

Last Updated: October 16, 2026

Effective Date: October 16, 2026

This Privacy Policy describes how MOBCOS, operated by Amani Trading FZC ("we", "us", "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://mobcos.com (the "Site").

Business Information:
Legal Name: Amani Trading FZC
Trading Name: MOBCOS
Registered Address: Al Makhawi Building, Umm Hurair Road, Oud Metha, Dubai, UAE - 00000, United Arab Emirates
Store URL: https://mobcos.com
Contact Email: support@mobcos.com
Contact Phone: +971501172379

By using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. What Personal Information We Collect

We collect the following categories:

a) Information you provide directly:

  • Contact details: Name, address, phone number, email address
  • Order information: Name, billing address, shipping address, payment confirmation, phone number
  • Account information: Username, password, account preferences
  • Customer support: Any information you include when contacting us at support@mobcos.com

b) Information collected automatically (Usage Data):
When you visit our Site, we automatically collect device information, browser information, IP address, geolocation data, and how you interact with our Site using cookies, pixels, and web beacons.

c) Information from third parties:

  • Shopify Inc.: Our e-commerce platform that powers our store.
  • Payment Processors: Credit/Debit Card processors, Tabby, Tamara - they collect payment details to process your order. We do not store your full card number.
  • Shipping Partners: Aramex, DHL, and other couriers to deliver your order.
  • Marketing Partners: Google, Meta (Facebook/ Instagram) for advertising and analytics.

2. How We Use Your Personal Information

We use your information to:

  • Provide Products and Services: To process payments, fulfill orders, arrange shipping to UAE, Bahrain, Saudi Arabia, Kuwait, Oman, India, and manage returns under our 7-day return policy.
  • Communicate with You: To send order confirmations, shipping updates, and support responses to support@mobcos.com.
  • Marketing and Advertising: To send promotional emails (you can unsubscribe anytime) and show you relevant ads on Google and social media. We use Google Analytics and Google Ads.
  • Security and Fraud Prevention: To detect and prevent fraud, especially for Tabby/Tamara payments.
  • Improve our Services: To improve our website and customer experience.

3. Cookies

We use cookies to power our store, remember your preferences, run analytics, and for advertising.

We use Shopify cookies and third-party cookies from Google Analytics, Google Ads, and Meta Pixel. For more on Shopify cookies: https://www.shopify.com/legal/cookies

You can control cookies through your browser settings. Blocking cookies may affect your shopping experience.

4. How We Share Your Personal Information

We share your information only when necessary:

  • With vendors who perform services for us: Shopify, payment providers (Tabby, Tamara, Card processors), fulfillment and shipping partners, IT and customer support.
  • With business and marketing partners: Google, Meta for advertising.
  • With our affiliates within Amani Trading FZC.
  • To comply with UAE law, or in connection with a business transaction, to enforce our Terms of Service.

We do NOT sell your personal information.

5. Data Retention

We retain your personal information for as long as needed to maintain your account, provide our Services, comply with legal obligations in the UAE, and resolve disputes. Order data is kept for 5 years for tax and legal purposes.

6. Your Rights

Depending on where you live, you have rights to:

  • Right to Access / Know what personal data we hold about you
  • Right to Delete your personal data
  • Right to Correct inaccurate data
  • Right to Portability and to Restrict Processing
  • Right to Opt-out of marketing emails via the unsubscribe link

To exercise these rights, contact us at support@mobcos.com. We will verify your identity before processing your request. We will not discriminate against you for exercising your rights.

Under the UAE Personal Data Protection Law (PDPL) and EU GDPR (for EU customers), you have the right to lodge a complaint with your local data protection authority.

7. International Transfers

Your information may be transferred and stored outside your country, including to the UAE, US, and EU, where our staff and service providers (Shopify, Google) operate. If we transfer data out of Europe, we use Standard Contractual Clauses approved by the European Commission.

8. Children's Data

Our Site is not intended for children under 16, and we do not knowingly collect data from children.

9. Security

We use reasonable security measures to protect your data, but no method is 100% secure. Please do not send sensitive information via insecure channels.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on the Site and update the "Last Updated" date.

11. Contact Us

For any questions about this Privacy Policy or to exercise your rights:

Amani Trading FZC - MOBCOS
Al Makhawi Building, Umm Hurair Road, Oud Metha, Dubai, UAE
Email: support@mobcos.com
Phone: +971501172379
Website: https://mobcos.com