سياسة الاسترجاع
At Mobcos, we want you to love what you bought. If not, you can return eligible items within 7 days of delivery.
1. How long do you have?
7 days from the date you receive your order to request a return.
2. What can be returned?
To be eligible, items must be:
- Unused, unworn, unwashed and undamaged
- In original packaging with all tags and accessories
- With proof of purchase / order number
3. What cannot be returned?
For hygiene and safety, we cannot accept returns for:
- Beauty and personal care products if opened or used (if defective or wrong item, this rule does NOT apply)
- Personalized or custom-made items
- Gift cards
- Sale items marked as final sale
If unsure, email us before you ship.
4. Who pays for return shipping?
- Changed your mind / wrong size: Customer pays return shipping.
- Damaged, defective or wrong item sent by us: We pay. Contact us first with photos and we will arrange pickup / label.
5. How to request a return
Email: support@mobcos.com
Include: Order number, item to return, reason, and photos if damaged/defective.
Do NOT ship before we approve your request.
Once approved, we will send you return instructions.
Return Address: Mobcos - Al Makhawi Building, Umm Hurair Road, Oud Metha - Dubai
6. Refunds
After we receive and inspect the return:
- Approved refunds go back to your original payment method (Tabby/Tamara/Card/COD wallet) within 10 business days.
- Bank may take extra 5-15 days to show it.
- If 15 business days pass and you didn't get it: email support@mobcos.com
7. Damaged or wrong item?
Inspect on delivery. If damaged/defective/wrong, email support@mobcos.com within 48 hours with photos + order number. We will replace or refund at no cost.
8. EU Customers
EU statutory rights apply if we ship to EU, including 14-day withdrawal right for eligible items.
Contact for Returns:
Al Makhawi Building, Umm Hurair Road, Oud Metha - Dubai, UAE | support@mobcos.com | +971 50 117 2379
