Shipping Policy

At Mobcos.com, we aim to process and deliver your orders as quickly as possible. Please review the information below for details about our shipping and delivery process.

Where We Ship

We currently ship orders within the United Arab Emirates, including Dubai and the other Emirates.

We may also offer international shipping to selected destinations. International shipping availability, delivery times, and shipping charges may vary depending on the destination and the product.

If international shipping is available for your location, the applicable shipping options and charges will be displayed at checkout.

UAE Delivery Time

Please allow 2–3 business days for order processing and preparation before your order is shipped.

Estimated delivery times after dispatch are:

• Dubai: 2–3 business days
• Other Emirates: 4–5 business days

Delivery times are estimates and may vary depending on the fulfilment centre, shipping carrier, delivery location, and other circumstances.

International Delivery

International delivery times vary depending on the destination, fulfilment centre, shipping carrier, customs procedures, and other factors.

The estimated delivery time and applicable shipping charges, where available, will be shown at checkout before you complete your purchase.

Please note that international orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Shipping Charges

Shipping charges depend on the delivery location, order, product, and selected shipping method.

The applicable shipping cost will be displayed at checkout before payment is completed.

Express Delivery

Where express delivery is available, the available express shipping option and applicable charges will be displayed at checkout.

Express delivery availability and estimated delivery times may vary depending on the product and delivery destination.

What Happens If My Order Is Delayed?

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery delays may sometimes occur.

Delays may be caused by circumstances outside our control, including:

• Public holidays
• Natural disasters
• Severe weather
• High shipping volumes
• Carrier-related delays
• Customs procedures or delays for international orders
• Other unforeseen circumstances

For this reason, Mobcos does not guarantee an exact delivery date.

If your order is significantly delayed, please contact us at support@mobcos.com. We will assist you and, where possible, coordinate with the relevant shipping carrier to obtain an update.

Tracking Information

Once your order has been shipped, tracking information will be provided when tracking is available.

You can use the tracking details provided by Mobcos to follow the progress of your shipment through the relevant shipping carrier.

Please note that tracking information may take some time to become active after the order has been dispatched.

If you have received a shipping confirmation but your tracking information has not updated, please allow some time for the carrier's system to update. If you continue to experience an issue, contact us at support@mobcos.com and we will assist you.

Order Processing

Orders generally require 2–3 business days for processing and preparation before shipment.

Processing and delivery times may be longer during public holidays, promotional periods, or periods of high order volume.

For information about cancelling an order, please see our Refund & Returns Policy or contact support@mobcos.com.