Terms & Conditions

Last Updated: 11 November 2026

Welcome to Mobcos! These Terms & Conditions govern your access to and use of our website, https://mobcos.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. About Mobcos

Mobcos is an online retail brand operated by Amani Trading FZC, based in the United Arab Emirates.

Throughout these Terms & Conditions, the words "Mobcos", "we", "us" and "our" refer to Mobcos and its operating company. The words "you" and "your" refer to customers and website visitors.

2. Use of Our Website

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement.

• You will provide accurate and complete information when placing an order.

• You will not use our website for unlawful or fraudulent activities.

• You will not attempt to interfere with the security or functionality of our website.

We reserve the right to restrict or terminate access to our website if these conditions are violated.

3. Products & Descriptions

We make every effort to display our products, descriptions, images and colours as accurately as possible.

However:

• Actual product colours may vary slightly depending on your device screen.

• Product images are for illustrative purposes.

• Product specifications and availability may change without prior notice.

• We reserve the right to discontinue any product at any time.

4. Pricing & Payments

• All product prices are displayed in the currency indicated on our website.

• Prices may change without prior notice.

• Any applicable delivery charges, cash-on-delivery fees or additional charges will be displayed during checkout.

• Orders must be paid using the payment methods available at checkout.

• We reserve the right to cancel or refuse orders in cases of suspected fraud, incorrect pricing or payment issues.

For cash-on-delivery orders, the customer is responsible for paying the full order amount upon delivery.

5. Order Confirmation & Cancellation

Once an order is placed, you will receive an order confirmation through the contact details provided during checkout.

• All orders are subject to product availability and payment verification.

• We reserve the right to accept or reject an order.

• Cancellation requests must be submitted within 24 hours of placing the order.

• Cancellation requests are subject to the order's processing and dispatch status.

• Orders that have already been dispatched may not be eligible for cancellation.

To request an order cancellation, contact us at support@mobcos.com.

6. Shipping & Delivery

We aim to process and deliver orders as quickly as possible.

Order Processing:
Orders generally require 1-2 business days for processing.

Estimated Delivery Times:

• Dubai: 2–3 business days.

• Other Emirates: 4–5 business days.

Delivery timelines are estimates and may vary due to courier operations, public holidays, weather conditions or circumstances beyond our control.

Customers are responsible for providing accurate delivery addresses and contact numbers.

Mobcos shall not be responsible for delivery delays caused by incorrect customer information or circumstances beyond our reasonable control.

7. Returns & Refunds

We want you to be satisfied with your purchase and are committed to providing a fair and transparent return process.

Customers may request a return within the following applicable periods, starting from the date of delivery:

• UAE, India, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and other eligible countries: 7 days from the delivery date.
• European Union (EU) and United Kingdom (UK): 14 days from the delivery date, in accordance with applicable consumer protection laws.

Return Eligibility

To qualify for a return, products must meet the following conditions:

• Products must be unused, unworn, and in their original condition.
• Original tags, packaging, and accessories must be intact.
• Proof of purchase must be provided.
• Products must be returned in their original packaging, where applicable.

Certain products may be excluded from returns for hygiene, safety, or other legitimate reasons, where permitted by applicable law.

Additional Information

Return shipping costs, refund processing, eligibility requirements, and applicable exclusions are subject to our Return & Refund Policy.

Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights available under applicable laws.

For complete information about returns and refunds, please refer to our Return & Refund Policy.

8.Exchange

Exchange requests are subject to product availability and approval.

Customers should contact our support team within 7 days of receiving their order to discuss an exchange request.

Returned products must meet the applicable return conditions.

9. Customer Responsibilities

By placing an order, you agree to:

• Provide correct personal, contact and delivery information.

• Be available to receive your delivery.

• Pay the applicable order amount and delivery charges.

• Contact our support team promptly if you experience an issue with your order.

Repeated refusal to accept deliveries or providing false information may result in restrictions on future orders.

10. Intellectual Property

All content on Mobcos.com, including logos, images, product descriptions, graphics, designs, text and website materials, is owned by or licensed to Mobcos.

You may not copy, reproduce, distribute, modify or use our content for commercial purposes without prior written permission.

11. Limitation of Liability

Mobcos makes reasonable efforts to ensure that our website and services operate smoothly.

However, to the extent permitted by applicable law, Mobcos shall not be liable for:

• Temporary website interruptions or technical issues.

• Delays caused by third-party courier services.

• Losses resulting from incorrect information supplied by customers.

• Events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any rights or liability that cannot legally be excluded under applicable UAE law.

12. Privacy & Personal Information

We respect your privacy and are committed to protecting your personal information.

Information collected during purchases, account registration or customer support interactions is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for further information about how we collect, use and protect your data.

13. Changes to These Terms

Mobcos reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once published on our website. Customers are encouraged to review this page periodically.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising in connection with the use of our website or services shall be handled by the competent courts of the United Arab Emirates, subject to applicable law.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Business Name: Amani Trading FZC

Brand: Mobcos

Email: support@mobcos.com

Business Address: Al Makhawi Building, Umm Hurair Road, Oud Metha, Dubai, United Arab Emirates

Phone / WhatsApp: +971 50 117 2379

Location: Dubai, United Arab Emirates

Website: https://mobcos.com

Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)

Thank you for shopping with Mobcos. We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.